Call Center and Contact Center Hardware and Software
Transform your customers' experience with innovative technology.
Increase your customers' expectations, generating an efficient, flexible and reliable service.
Contact Center
Tenemos las soluciones que necesitas
Utiliza herramientas proactivas proporcionadas por BERCONT, que te permitan integrar de forma rápida y confiable tu contact center ideal, adaptándose a tus propios recursos tecnológicos y digitales.
Increase your agents' productivity by up to 300%.
Software with integrated "all-in-one" functionalities.
Easy implementation and flexible business models.
Good price and no permanency clauses.
Cloud-based solutions
Integration
Integration with third-party software, applications and services.
Typist
Inbound and/or outbound call typist.
Digital Attention
WebChat, ChatBot and Social Networks.
Analytics
Historical, real time, automatic and data mining reports.
Proactive Attention
Automatic preview and predictive dialing, blending.
Unified Desktop
Viewer and Widgets to embed third party applications.
Customer experience
Call recording, quality, analytics (Speech Analytics), back-office analytics, opinion surveys
Dynamic Routing
ACD, MultiSkill Advisors, on-site, mobile and/or remote, CallBack timeout management...
Self-management
I.V.R. (Interactions, multichannel, intelligent and conversational transactions).
IP telephony and contact center in the cloud
Services
We offer IP voice and contact center services in the cloud. Easy to set up, you can use your extension anywhere in the world with internet access, allowing you to communicate directly with your customers and your team.
- Service available 7x24.
- Compatible with any IP voice operator.
- Allows you to connect existing lines with additional SBC equipment.
- Full or on-demand recording of conversations.
Contact Center Features
We offer IP voice and contact center services in the cloud. Easy to set up, you can use your extension anywhere in the world with Internet access, allowing you to communicate directly with your customers and your team.
- Number of answered, missed and abandoned calls.
- Agent productivity.
- Number of calls transferred.
- Total air time per agent/shift.
- Number of calls answered per agent in each campaign.
Friendly graphical interface
We offer IP voice and contact center services in the cloud.
- User creation.
- IVR creation.
- Upload of audio messages for IVR.
- Profile creation.
- Extensions creation.
- Creation of incoming and outgoing routes.
Let's talk and take your business to the next level.
Colombia
- Bogotá +57 (601)3696996 - +57 3186943384
- marketing@bercont.com
- Cra 32 # 25 a 20
Miami
- Miami +57 3186943384
- marketing@bercont.com