Descubre cómo el speech analytics revoluciona los contact centers, mejorando la eficiencia operativa y la satisfacción del cliente mediante el análisis de conversaciones. Aprende sus beneficios, implementación y obtén insights accionables para tu negocio.
La importancia de speech analytics en el contact center Read More »
Los asistentes virtuales con inteligencia artificial ofrecen una solución eficiente para mejorar la interacción empresa-cliente. Desde una mejor experiencia del cliente hasta una reducción de costos operativos, explora cómo estas herramientas están optimizando la atención al cliente y la eficiencia empresarial.
Beneficios de Implementar un Asistente Virtual con IA Read More »
Los clientes esperan respuestas rápidas y soluciones eficientes a sus problemas y consultas. Para satisfacer esas demandas, la evolución tecnológica ha llevado a la implementación de soluciones inteligentes, y una de las más destacadas es la inteligencia artificial (IA).
The expression "You're on the line" is very telling, since this may be the only opportunity your company will have to show the customer that he is very important to your company; his reason for being.
The importance of customer service in your company Read More »
One of the most important challenges for any company and for the IT department is to provide its customers with a fast and adequate attention regarding PQR's requests, thus creating the best experience for them.
6 benefits of implementing a Contact Center in the cloud Read More »
It caters to the customer who wants it all: that customer who wants to be left alone, but still be connected to you. Who wants to be treated fairly, but treated exclusively. Avaya OneCloud CCaaS everything and more.
Avaya OneCloud CCaaS Simply gives you everything Read More »
With your Avaya cloud-based contact center, you can make experiences always simple, seamless and context-driven, memorable at every touchpoint for customers and the employees who participate in them.
How Avaya can reimagine contact center experiences. Read More »
It is essential to know the importance of the Contact Center in the companies, because in this lies a total improvement of the communication services provided to customers, through the different channels that exist today and that are at the forefront of technology.
Contact center improves the user experience in customer service Read More »
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